An available exchange reserve is the amount of a particular currency at the exchange office’s disposal to perform exchanges. When performing exchange operations, our service can give you an amount greater than the available reserve. If your bid amount exceeds 500 USD, please verify the reserve with a support operator or through live-chat.
A transaction to your wallet after the application payment is made is almost instant. If it does not come within 5 minutes, check the status of the application in your personal account under “Applications”. If there are no errors, call support, which can be located under “Contact Us”.
A completed application is irreversible, which means that this application cannot be reimbursed. If the application is paid for, but not yet fulfilled, you can request a refund (minus the transfer fee) by writing to support through the “Contact Us” section.